Shipping Policy
Thank you for shopping with Mahj Glam Club! We’re so excited to glam up your Mahjong game.
Processing Time
Orders are typically processed within 5-7 business days, excluding weekends and holidays.
Pre-Order Items
Items marked as pre-order will ship during the timeframe listed in the product description. If your order includes both pre-order and in-stock items, the entire order will ship together unless otherwise stated.
Shipping Time
Shipping times vary based on location and shipping method selected at checkout. Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Rates
Shipping rates are calculated at checkout.
Mahj Glam Club is not responsible for shipping delays caused by carriers, weather, or incorrect addresses provided at checkout.
Return & Exchange Policy
Due to the nature of our products, all sales are final.
We do not accept returns or exchanges at this time. Please review product descriptions, sizing details, and photos carefully before purchasing.
If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@mahjglamclub.com with photos, and we’ll be happy to help.
Refund Policy
Refunds are only issued in the case of damaged or defective items that have been approved by our team.
Refunds will be processed to the original form of payment once approved. Shipping costs are non-refundable.
Pre-Order Policy
Pre-order items are clearly marked on product pages with an estimated shipping timeframe.
By purchasing a pre-order item, you acknowledge and agree to the listed shipping timeline. Pre-order items cannot be canceled or refunded once the order is placed.
Care & Product Disclaimer
As with all acrylic products, minor surface scratches may occur over time and are considered normal wear. To help preserve the beauty of your pieces, we recommend storing them in the original packaging or in our custom velvet rack bags (coming soon).
Color variations may occur due to lighting, screen settings, and manufacturing processes.
Privacy Policy
Mahj Glam Club respects your privacy and is committed to protecting your personal information.
Any information collected through our website is used solely to process orders, provide customer service, and communicate updates or promotions (if you opt in). We do not sell or share your personal information with third parties.
Contact Us
We’re always happy to help!
If you have questions about your order or our products, please contact us at:
📧 info@mahjglamclub.com